At work, do we have to say “Thank You?” I guess technically no, it’s work, it’s supposed to be done – we’re supposed to collaborate. But I’m here to tell you that the more we say “please” and “thank you: the better people feel about their contributions, which improves morale, which contributes to a positive work environment, which, in turn, improves performance and increases talent longevity.
“Thank You” goes a long way.
Indeed Francesca Gino, a Harvard professor, and Adam Grant of Wharton, have done a bit of research on the topic and it turns out that most of us “don’t realize how powerful it is to say thank you….and the effects are large. And they’re important.”
Maybe people don’t say thank you in the workplace because, as Martin Kilduff, suggests — leaders and managers are supposed to help other people achieve. But if we just get over that and acknowledge the help with a thank you, we — the bestower of thanks also gets a big benefit to themselves.
Gino explains the results of many studies that show that the bestower of thanks “experience all sorts of positive emotions. They’re more attentive, alert, energetic, feel, again, happy about life in general.”
So thank people for what they’re doing. Ask them with a please somewhere in the sentence to move forward or do something. You’ll be spreading good morale for the team and for yourself.