TL;DR When Scottish football fans flooded Boston and Providence for the World Cup, the cities...
What the Tartan Army Taught Us About Saying Thank You
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Communication
Stop Saying “Like”: How One Word Undermines Your Authority
TL;DR: The word “like” is doing more damage than you think and many people are looking for ways to...
When the Decision Is Clear, the Explanation Is Simple
TL;DR If your messages keep ballooning into paragraphs, you're not overexplaining — you're...
Crisis Communication Starts With Better Decisions, Not Better Messaging
TL;DR Most companies don't have a PR problem — they have a decision problem. Communication...
Clarity Is Discipline: Stop Overexplaining and Start Making the Full Decision
TL;DR Clarity isn’t about dumbing things down – it’s actually about discipline. Most leaders fail...
Your Employees Are Your First Public. Start There.
TL;DR Too many companies treat employees as people who are on a “need to know basis,” which...
Stop Blaming PR: Why Your Reputation Starts with Your Decisions
TL;DR Bad press isn’t a PR failure: it’s a business decision made visible. Before you fire your...
Why Your Feedback Isn’t Changing Anything (And How to Fix It)
TL;DR: Most feedback fails not because of bad intentions, but because of bad delivery. If you've...
Why the Wrong Messenger Can Kill Your Message
TL;DR Who delivers a message matters just as much as the message itself. When the wrong person...
If Everyone Is Nodding, They Probably Didn’t Get It
TL;DR: When your team nods along in a meeting, it doesn't mean they understood — it usually means...